A support assistant must look up an order, inspect the result, and decide whether another tool is needed before answering. What makes this design agentic rather than a single text-generation call?

1. It uses a goal-directed loop that can select tools and react to observations
2. It always returns the first generated sentence without checking external information
3. It stores the user's request as an image before answering
4. It requires every possible next action to be one unconditional static response