A company pilots an assistant that drafts support replies. It wants to know whether the pilot improves operations without sacrificing response quality. Which measures best connect the pilot to business value? Select 2 answers.

1. Only the number of dashboards created during the pilot.
2. Only the total number of tokens generated, with more tokens always treated as greater value.
3. Average handling time and cost per successfully resolved case, compared with an appropriate baseline.
4. Only model parameter count, with no measurement of support outcomes.
5. A quality rubric covering factual correctness, policy compliance, and customer satisfaction on representative cases.