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A customer churn dataset contains a cancellation timestamp that is populated only after the customer leaves. Offline validation is excellent, but predictions at signup fail. What is the most likely issue?
Published
- The training instance is too small, regardless of feature availability.
- The model uses a feature unavailable at prediction time, creating target leakage.
- A larger validation set containing the same future feature solves the issue.
- The model needs the same cancellation timestamp supplied for future customers.
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