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An organization promises customers a contractual availability level and separately tracks a stricter internal target. Which pairing is correct?

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  1. The internal target is a trace and the contract is a metric
  2. The contractual commitment is an SLI; the internal target is an SLA
  3. Both are SLIs because each contains a percentage
  4. The contractual commitment is an SLA; the internal target is an SLO
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